Frequently Asked Questions On SoftIPTV

Here are the answers of some most popular asked questions from us by our clients. If you've any question. Please read FAQ's, if not answered your question please contact us freely.


To Order SoftIPTV Subscriptions, please checkout our Prices, select a plan like 1 year 75 Euro, Click on PayNow Button > Pay > check email > copy Transacion ID > and fill confirmation form OR Send 75euro to our available payment options, and fill payment verification form, As our team verify your payment, will send you subscription as soon as possible.

If you have paid for your subscription, please fill deposit confirmation form here. If you have already done form then please check your emails spam/junk folder or contact us.

If you have sent money, please fill deposit confirmation/DC form to get confirmed. After fill form please wait sometime till we verify.

DC stands for Deposit Confirmation or we can say it confirmation of the payment you sent. This is because of verification of your payment and order. If you have paid for your subscription, let us know with this form. Visit DC Form here.

To test our server before making a purchase, please signup on our site here > Order Premium Free Trial > Checkout > Services > Premium Free Trial > Download. The download file will be an m3u file or will be a zip where you have almost file formats for other devices, you can also open ticket for any query.

Our server is best quality faster service. Our main server is stronger than ever, so' it works perfectly.

Yes our streams are mostly stable.

NO, we do not update VODs daily.

After making payment for your subscription, fill dc form and type the details of the device in message field. like my device enigma 2 or i need hls m3u8 link or my mag box mac address is 00:a1----

If you are using IPTV on vlc (PC), please redownload fresh m3u file with our provided URL and open with VLC, if still problem try using any VPN like HotSpot Sheild, if still problem, contact us with the URL you have.

If you have paid for a subscription and you need an m3u file. We default send m3u file to our clients you just need to fill dc form and mention m3u file in message field.

Our portal addressed for mag devices and STB are http://links.softtv.com:2500/c and http://live.SoftIPTV.com:9900/c. Ask for more help on livechat

If your mag devive or STB Emulator showing this error, it means the mac address of the device is not added to our server. This happened when you subscription is expired or blocked by us or you sent us wrong mac address. Please double check the mac address of the device and contact us for help on livechat Or Email to [email protected]

If you are showing this error then please remove /c from the end of the portal address like http://links.softtv.com:2500 OR http://live.SoftIPTV.com:9900 . Ask for more help on livechat

Yes, we support all mag versions/devices. We need mac address of the device to start.

Please use our portal addresses with your mag box. Our portals are http://links.softtv.com:2500/c and http://live.SoftIPTV.com:9900/c . We need mac address of the device to activate the subscription

To use IPTV on vlc, please click on the provided m3u link and open the downloaded file with VLC, read complete guide here

Yes, we provide m3u8 links.

Yes, you need to purchase restreams from us, before purchase contact us via skype: satside.com.

Restream is for those who have their own servers/apps/website to stream. contact us via skype: satside.com to discuss.

Restream price is 2euro per channel for 1 month. contact us via skype: satside.com to discuss.

No, minimum restream purchase is 100 channels of 300 euro. contact us via skype: satside.com to discuss.

Minimum restream purchase is 100 channels of 300 euro (1 Channel/2Euro). contact us via skype: satside.com to discuss.

Best stable streams of our restream server are UK, DE, ES, TR, INDIA, PAK and GR. May be time to time being updated. contact us via skype: satside.com to discuss.

Its about 3000 channels channels in our server, may be sometime up and down. contact us via skype: satside.com to discuss.

Our Skype user ID is: satside.com.

Order number can be found from our shop (https://softiptv.com/client/index.php?_url=/login) But now you can simply order without signingup to site. Type simple in order number if you have no order number.

Order number can be found from our shop (https://softiptv.com/client/index.php) But now you can simply order without signingup to shop.

Sometime there is more traffic on site then this error can be happened, this isn't permanent error, reloading page will solve the problem.

Yes we provide you an Android App of SoftIPTV. This app can be downloaded from our site in apk only. The app isn't available on Playstore yet. Download App here.

This app can be downloaded from our site in apk only. The app isn't available on Playstore yet. Download App here.

Use the Username and password provided you in m3u link, complete guide here. Download App here.

Yes, this an open source app, you can any m3u file and server with this app by capturing username and password from m3u link, complete guide here. Download App here.

If you having been showing this error, it means you have not updated Host:IP with your provided m3u link or user and pass, or may be its expired, complete guide here. Download App here.

This problem is being show with the devices not compitiable with app, in this condition try usng any other thirdparty app, SoftIPTV complete guide here. Download App here.

This might be a temp issue from server or your ISP, please try laster or contact us.

This might be a temp issue from server or your ISP, please try laster or contact us.

Yes we support Kodi. Guide is available here: https://www.youtube.com/watch?v=gFEcyOp3biY

Yes we support Samsung Smart TV.

Yes we support LG Smart TV. Get m3u_plus file from us > upload to http://siptv.eu/mylist/ using Add external playlist links (URLs), with auto-update, after uploading, Restart your app

Yes we support Enigma 2.

Yes we support satellite receivers having support of m3u or txt.

Yes we support dreambox.

Yes we support roku, we will send you m3u_plus file for roku.

Yes we use a forum, but its not our forum, its thirdparty forum. Our profile on forum here http://howinforum.com/member/59-SoftIPTV.

Use the Username and password provided you in m3u link not of SoftIPTV Shop. canputing username and password from an m3u link; if you have an m3u link like http://live.SoftIPTV.com:9900/get.php?username=123&password=001&type=m3u&output=ts then your username is 123 and password is 001 and Host:IP is http://live.SoftIPTV.com:9900, complete guide here. Download App here.

Use the Username and password provided you in m3u link not of SoftIPTV Shop, complete guide here. Download App here.

We support almost all devices, including Media Players, M3U, Android, Other OS, Mag Devices( 250, 254), XBMC, Smart TVs, Kodi, Recivers, Giga Blue, Dreambox, Enigma 2 Autoscript, Simple List, Starsat/Starlive,Azclass, Octagon, Mediastar, Geant, Tiger, WebTV List, Ariva, LG Smart TV, Samsung Smart TV, All STB Emulators, Spark, Revolution 60/60, Other More.

No, we do not accept PayPal normally. But we can accept PayPal by ordering more than 6month (50euro+) subscriptions and Reseller account prices. To pay with PayPal contact us on livechat.

We accept only Credit Cards, Skrill, Neteller and Bitcoins. For more information, contact us on livechat.

Yes, we only accept Credit Card when you are paying for your personal subscription payment like 1 month, 3, 6 or 1 year, you can pay us via card by clicking on PayNow button available here after making payment check your email > copy Transaction ID > fill confirmation form. For more information contact us on livechat.

Our NETELLER email is changed, please contact us for an active account. For more information contact us on livechat.

Our Skrill email is changed, please contact us for an active account. For more information contact us on livechat.

Our currently Bitcoin Wallet address is 12EW5XNky5jQTMug8iAsakpPen9jPh8QpV. For more information contact us on livechat.

Our currently Bitcoin Wallet address is 12EW5XNky5jQTMug8iAsakpPen9jPh8QpV, Other accounts are updated, please contact us for updated accounts. For more information contact us on livechat.

Transaction IDs are provided your by your payment merchat like Skrill, PayPal, NETELLER, Bitcoins and Paygol etc. Transaction IDs are emailed after making a successful payment. For more information contact us on livechat.

Transaction ids are provided your by your payment merchat, this can be found in email after sending money to anyone. Click on receiver name and that will take you to the transaction detais, ther eyou can find transaction id. For more information contact us on livechat.

Merchant issues a unique transaction ID to uniquely identify and refer to your transaction whenever you make a payment. This transaction ID is sent to you via email in the receipt that we send you once the Merchant transaction is successfully completed and you are brought to the thank you page.. For more information contact us on livechat.

We recommend not to write note with any payment because of filtration of messages, in this condition your payment/account may go limited and your money will be wasted. For more information contact us on livechat.

No, we are no more accepting Payza. For more information contact us on livechat.

No, we are no more accepting perfect money. For more information contact us on livechat.

Yes we accpet these cards, you can pay us by clicking on PayNow button available on this page,you can use your card with skrill and neteller then send to our skrill account. For more information contact us on livechat.

Yes we only refund when problem is from our side and we can not resolve it. For more information contact us on livechat.

Before asking for refund, please let us know your problem, we will try to solve it asap. If we are unable to solve your problem then you can ask for a refund here. For more information contact us on livechat.

If you are contacting us with our contact us page, please enter your correct email. If you have done this please wait for 24hrs and remember to check your spam/junk folder of your email. Or we may already closed your cause if you wanna re chat, please write an email to [email protected] For more information contact us on livechat.

Our support Email us [email protected]. For more information contact us on livechat.

If you having this problem please email to [email protected] with your payment details and the link you got and ask to change your server. For more information contact us on livechat.

With the reseller account you can re-sale our IPTV links with less prices. Get reseller account details here. For more information contact us on Skype.

To order reseller account you need to pay first time credit of 200Euro as credit. Get reseller account details here. For more information contact us on Skype.

IPTV Reseller prices are ; 1 Month 4€, 3 Months 12€ , 6 Months 28€ and 1 Year 40€. For more information contact us on Skype.

If you have registered/signedup for a reseller account then, please pay 200euro to our accounts and fill dc form. As we verify we will activate your account. With our seding 200Euro your account will not be activated/No verification email. Get reseller account details here. For more information contact us on Skype.