Frequently Asked Questions On SoftIPTV

Here are the answers of some most popular asked questions from us by our clients. If you've any question. Please read FAQ's, if not answered your question please contact us freely.


To Order SoftIPTV Subscriptions, please checkout our Subscription Prices (available on homepage), select a plan like 1 year 75 Euro, Click on PayNow Button > Get payment details and pay and confirm by this form, As our team verify your payment, will send you subscription as soon as possible.

If you have paid for your subscription, please fill deposit confirmation form here. If you have already done form then please check your emails spam/junk folder or contact us.

If you have sent money, please fill deposit confirmation/DC form to get confirmed. After fill form please wait sometime till we verify.

DC stands for Deposit Confirmation or we can say it confirmation of the payment you sent. This is because of verification of your payment and order. If you have paid for your subscription, let us know with this form. Visit DC Form here.

To test our server before making a purchase, please Trial Form on our site > Remember to use only Gmail, Hotmail, Live and gmx emails. Other emails may not replied. We will back to you with trial details to your email address as soon as possible.

Our server is best quality faster service. Our main server is stronger than ever, so' it works perfectly.

Yes our streams are mostly stable.

NO, we do not update VODs daily.

After making payment for your subscription, fill dc form and type the details of the device in message field. like my device enigma 2 or i need hls m3u8 link or my mag box mac address is 00:a1----

If you are using IPTV on vlc (PC), please redownload fresh m3u file with our provided URL and open with VLC, if still problem try using any VPN like HotSpot Sheild, if still problem, contact us with the URL you have.

If you have paid for a subscription and you need an m3u file. We default send m3u file to our clients you just need to fill dc form and mention m3u file in message field.

Our portal addressed for mag devices and STB are http://links.softtv.com:2500/c OR http://link.softiptv.com:2500 . Ask for more help on livechat

If your mag devive or STB Emulator showing this error, it means the mac address of the device is not added to our server. This happened when you subscription is expired or blocked by us or you sent us wrong mac address. Please double check the mac address of the device and contact us for help on livechat Or Email to [email protected]

If you are showing this error then please remove /c from the end of the portal address like http://links.softtv.com:2500/c OR http://link.softiptv.com:2500 . Ask for more help on livechat

Yes, we support all mag versions/devices. We need mac address of the device to start.

Please use our portal addresses with your mag box. Our portals are http://links.softtv.com:2500/c OR http://link.softiptv.com:2500 . We need mac address of the device to activate the subscription

To use IPTV on vlc, please click on the provided m3u link and open the downloaded file with VLC, read complete guide here

Yes, we provide m3u8 links.

Yes, you need to purchase restreams from us, before purchase contact us via skype: satside.com.

Restream is for those who have their own servers/apps/website to stream.

Restream price is 3euro per channel for 1 month. contact us via email to discuss.

No, minimum restream purchase is 100 channels of 300 euro.

Minimum restream purchase is 100 channels of 300 euro (1 Channel/3Euro). contact us via [email protected] emaail to discuss.

Best stable streams of our restream server are UK, DE, ES, TR, INDIA, PAK and GR. May be time to time being updated.

Its about 3000 channels channels in our server, may be sometime up and down.

Skype is no more being used by us. Please use LiveChat or [email protected] Email.

If you have got any order number from us, type that otherwise leave blank.

If you have got any order number from us, type that otherwise leave blank.

Yes we provide you an Android App of SoftIPTV. This app can be downloaded from our site in apk only. The app isn't available on Playstore yet. Download App here.

This app can be downloaded from our site in apk only. The app isn't available on Playstore yet. Download App here.

To use Soft IPTV app, Please use the username, password and host:Port from the m3u/IPTV link provided you.
EXAMPLE:
Link provided is: http://link.sofiptv.com:2500/get.php?username=123&password=456type=m3u&output=mpegts
Here are the app login:
Host:Port = http://link.sofiptv.com:2500
Username: 123
Password: 456
Please remember to check Host:Port to update as in link and user password too. Please do not login with website login into the app.

Yes, this an open source app, you can any m3u file and server with this app by capturing username and password from m3u link.

If you having been showing this error, it means you have not updated Host:IP with your provided m3u link or user and pass, or may be its expired. To use Soft IPTV app, Please use the username, password and host:Port from the m3u/IPTV link provided you.
EXAMPLE:
Link provided is: http://link.sofiptv.com:2500/get.php?username=123&password=456type=m3u&output=mpegts
Here are the app login:
Host:Port = http://link.sofiptv.com:2500
Username: 123
Password: 456
Please remember to check Host:Port to update as in link and user password too. Please do not login with website login into the app.

This problem is being show with the devices not compitiable with app, in this condition try usng any other thirdparty app.

This might be a temp issue from server or your ISP, please try laster or contact us.

VPN stands for Virtual Private Network, that unlock all traffic to you which your Internet service provider has blocked. You can use Hotspot sheild or Express VPN.

Your Internet Service Provider (ISP).

If your service active from server and giving you connection error, connecting, website took too long to load or related errors. That means that your Internet Service Provider is blocking our server IP. To bypass this blocking you need to have a VPN like Hotspot sheild or Express VPN. VPN can be installed on Android box, Mobile, PC or Internet router.

There are many VPNs in market some are free and some are paid. Hotspot sheild come with free service and Express VPN is paid one.

Not directly to Smart TV, but the internet connected to Smart TV can be connected via VPN by Installing Express VPN's router software.

Yes, download app for your OS > Install > Connect.

Simply download and Install a VPN app for your device > Open it > Connect to any country > Now Use IPTV.

Express VPN is best one.

This might be a temp issue from server or your ISP, please try laster or contact us.

Yes we support Kodi. Guide is available here: https://www.youtube.com/watch?v=W99W0W-5QxQ

Yes we support Samsung Smart TV.

Yes we support LG Smart TV. Get m3u_plus file from us > upload to http://siptv.eu/mylist/ using Add external playlist links (URLs) and your TV mac address, with auto-update, after uploading, Restart your app

Yes we support Enigma 2.

Yes we do > Download IPK from here.

Yes we support satellite receivers having support of m3u or txt.

Yes we support dreambox.

Yes we support roku, we will send you m3u_plus file for roku.

No at the moment

We support almost all devices, including Media Players, M3U, Android, Other OS, Mag Devices( 250, 254), Zgemma, XBMC, Smart TVs, Kodi, Recivers, Giga Blue, Dreambox, Enigma 2 Autoscript, Simple List, Starsat/Starlive,Azclass, Octagon, Mediastar, Geant, Tiger, WebTV List, Ariva, LG Smart TV, Samsung Smart TV, All STB Emulators, Spark, Revolution 60/60, Other More.

Yes, Please get details here

We accept only Credit Cards, Skrill, Neteller, PayPal and Bitcoins. For more information, contact us on livechat.

Yes, we only accept Credit Card when you are paying for your personal subscription payment like 1 month, 3, 6 or 1 year, you can pay us via card by clicking on PayNow button available here after making payment check your email > copy Transaction ID > fill confirmation form. For more information contact us on livechat.

Our NETELLER email is changed, please contact us for an active account. For more information contact us on livechat.

Please go to this page for updated accounts. For more information contact us on livechat.

Please go to this page for updated accounts. For more information contact us on livechat.

Please go to this page for updated accounts. For more information contact us on livechat.

Transaction IDs are provided your by your payment merchat like Skrill, PayPal, NETELLER, Bitcoins and Paygol etc. Transaction IDs are emailed after making a successful payment. For more information contact us on livechat.

Transaction ids are provided your by your payment merchat, this can be found in email after sending money to anyone. Click on receiver name and that will take you to the transaction detais, ther eyou can find transaction id. For more information contact us on livechat.

Merchant issues a unique transaction ID to uniquely identify and refer to your transaction whenever you make a payment. This transaction ID is sent to you via email in the receipt that we send you once the Merchant transaction is successfully completed and you are brought to the thank you page.. For more information contact us on livechat.

We recommend not to write note with any payment because of filtration of messages, in this condition your payment/account may go limited and your money will be wasted. For more information contact us on livechat.

No, we are no more accepting Payza. For more information contact us on livechat.

No, we are no more accepting perfect money. For more information contact us on livechat.

Please go to this page for updated accounts. For more information contact us on livechat.

Yes we only refund when problem is from our side and we can not resolve it. For more information contact us on livechat.

Before asking for refund, please let us know your problem, we will try to solve it asap. If we are unable to solve your problem then you can ask for a refund here. For more information contact us on livechat.

If you are contacting us with our contact us page, please enter your correct email. If you have done this please wait for 24hrs and remember to check your spam/junk folder of your email. Or we may already closed your cause if you wanna re chat, please write an email to [email protected] For more information contact us on livechat.

Our support Email us [email protected]. For more information contact us on livechat.

If you having this problem please email to [email protected] with your payment details and the link you got and ask to change your server. For more information contact us on livechat.

With the reseller account you can re-sale our IPTV links with less prices. Get reseller account details here. For more information contact us .

To order reseller account you need to pay first time credit of 200Euro as credit. Get reseller account details here. For more information contact us.

IPTV Reseller prices are ; 1 Month 4€, 3 Months 12€ , 6 Months 28€ and 1 Year 40€. For more information contact us.

If you have registered/signedup for a reseller account then, please pay 200euro to our accounts and fill dc form. As we verify we will activate your account. With our seding 200Euro your account will not be activated/No verification email. Get reseller account details here. For more information contact us on Skype.